*Required fields are marked with an asterisk.

Patient Portal Guidelines

Do not use Portal to communicate if it is an emergency.

 

Ø  Proper Subject Matter:

·         Prescription refills, medical  question, lab results, and appointment reminders or request

·         Sensitive subject matter (HIV, Mental Health, and Work Excuse, Ect.) is not permitted.

·         We do not refill narcotics/stimulants through this site- please contact your pharmacy. 

 

Ø  Be concise

 

Ø  Current Functionality of Patient Portal:

·         Email and Secure Messaging

·         Refill requests (please make sure we have your correct pharmacy information)

·         Viewing and printing of  “continuity of health records”

·         Viewing and “updating” of health information (allergies, medication, current problems, and past medical history)

*Note-You can make changes/additions to your health records, medication list, ect but this will not change you permanent record without our view of the information.

·         Referral requests

·         Appointment Requests

·         Updating your demographic information (i.e. address, phone number, insurance

·         Other functions are in development to allow easier access. 

Ø  Because your log-in is tied directly to your Electronic Health Records in our office, you do not need to enter information such as phone number, addresses, UNLESS they are new or different than you have given us before. 

Ø  All communication will be included in your patient records

Ø  Our system will check when messages are viewed, so no need to reply that it has been read

Ø  Privacy:

·         All messages sent to you will be encrypted-see informed consent for explanation

·         Emails from you to any staff should be through this portal or they are not secure

·         We will keep all email lists confidential and will not share this with other parties. 

·         Any of our staff may read your messages or reply in order to help the Clinician that has been emailed.  *(Similar to how phone communication is handled)

·         Our system will check when messages are viewed, so you do not need to reply that you have read it. 

 

Ø  Medical Advice and Information Disclaimer

·         News, opinions, or general education material may be posted on the patient portal, it is not to be construed as specific medical advice or instruction from either Penn Highlands DuBois or Brookville Hospital’s You should always seek advice from your medical provider with there would be any question regarding your medical conditions. 

 

Ø  Response Time:

·         After you agree to the “Policy” and sign the Consent Form, we will attempt to send a “Welcome Message” to you.  This will provide a link to the Portal login screen.  (If you have not received an email from us within 3 working days, please call the office).

·         We will normally respond to non-urgent email inquires within 24 hours but no later than 3 business days after receipt. 

·         If we are unable to access email for any reason we will attempt to have an automatic response inform you of this as soon as possible. 

 

*All Policy and Procedures are subject to change without notice*