Patient Portal Guidelines
Do not use Portal to communicate if it
is an emergency.
refills, medical question,
lab results, and appointment reminders or request
matter (HIV, Mental Health, and Work Excuse, Ect.) is not permitted.
We do not refill
narcotics/stimulants through this site- please contact your pharmacy.
Functionality of Patient Portal:
Email and Secure
(please make sure we have your correct pharmacy information)
printing of “continuity
of health records”
“updating” of health information (allergies, medication, current problems, and
past medical history)
can make changes/additions to your health records, medication list, ect but
this will not change you permanent record without our view of the information.
demographic information (i.e. address, phone number, insurance
are in development to allow easier access.
Because your log-in is tied directly to your
Electronic Health Records in our office, you do not need to enter information
such as phone number, addresses, UNLESS they are new or different than you have
given us before.
All communication will be included in your patient
Our system will check when messages are viewed, so no
need to reply that it has been read
All messages sent
to you will be encrypted-see informed consent for explanation
Emails from you
to any staff should be through this portal or they are not secure
We will keep all
email lists confidential and will not share this with other parties.
Any of our staff
may read your messages or reply in order to help the Clinician that has been
emailed. *(Similar to how phone communication is handled)
Our system will
check when messages are viewed, so you do not need to reply that you have read
Advice and Information Disclaimer
or general education material may be posted on the patient portal, it is not to
be construed as specific medical advice or instruction from either Penn
Highlands DuBois or Brookville Hospital’s You should always seek advice from
your medical provider with there would be any question regarding your medical
After you agree
to the “Policy” and sign the Consent Form, we will attempt to send a “Welcome
Message” to you. This will
provide a link to the Portal login screen. (If
you have not received an email from us within 3 working days, please call
We will normally
respond to non-urgent email inquires within 24 hours but no later than 3
business days after receipt.
If we are unable
to access email for any reason we will attempt to have an automatic response
inform you of this as soon as possible.
and Procedures are subject to change without notice*